Every article or blog that has been written over the last ten years has stated that businesses must utilize social media and online reputation to improve their business! However, as much opining which has been published, explanations as to “How to use Social Media to your advantage” have been lacking detailed substance.
By taking a simplistic approach, businesses can effectively use digital media to accomplish their goals which will allow them to increase branding, online reputation, customer engagement thus improving customer service indexes and sales.
First, a business must ask themselves what they need published on the internet about their service, products and how they conduct business on a day-to-day basis.
Every entity needs the following:
- Videos branded with their company. These short videos should be natural and a true reflection of the business (today’s consumer isn’t wanting to watch another commercial). Videos should be published daily and be readily available to send to inquiring customers. By producing short 30-45 second videos whether they are customer testimonies or “how to” videos; businesses will be adding content to the web easily available to the search engines. Videos should not only reside on YouTube or Vine. They should be shared throughout the companies’ digital network and the business should have multiple active digital channels to reach potential customers. Yes! This means publishing videos to Twitter, Google+, Facebook and others.
- Online Reputation is anything and everything said about your business on the internet. Yes, stars are valid and make a brief statement about the feelings of individuals’ experiences with your business. However, the consumer also understands that there are “Fake” and unwarranted reviews which do not tell the whole story about your business. It is important to stay vigilant on all of the Online Review Sites keeping your star rating high. However, it is much more important to allow all of your customers or clients to be provided a forum to share in detail their experience. There is no better way or opportunity to provide an opportunity for your customers to share their experience immediately to sure accuracy of the experience and completion of the online review. Unfortunately, many businesses don’t have a plan or a tool that will allow them to capture a review at the time of the transaction which limits the number of positive experiences to be posted on the web. In addition, by allowing all customers to give immediate feedback at the time of service; unhappy customers who share their thoughts will allow the company provide an expedient remedy to the issue with the ability to satisfy and win the customer for life.
- Customer Social Media Engagement creates customer satisfaction. Business is pretty simple. If you provide a good product or service to your patrons; they will be happy to share with friends and family what you have done for them. User-generated content is much more effective and important than content you share yourself. Praise from your customers is sure to catch the eye of prospects! The only catch is that it must be easy for them to do and there has to be a program creating the virility of the post.
- Search Engine Optimization is important, but should be done organically. This means creating content on the web which sticks or resonates with the Search Engines. The more content provided the stronger your business becomes the authority in your subject matter. Paid Advertisement only last as long as you are the highest bidder! Organic content last forever.
There are thousands of analyst that have stated these things that must be done to create relevancy for your business on the internet. There are almost as many digital media companies that try to provide a quick fix for one or all of these things that businesses need to utilize when reaching their potential clients. The facts are that these companies have not been able to create a true engaging program for their clients’ customers falling short of social media marketing and online reputation.
With its Patent-Pending Digital Marketing Solutions; DeliveryMaxx is the only digital media company that provides a simple to use app which will allow to immediately collect online reviews, post engaging videos and online content with branding and advertising. The program is embedded with digital code helping increase SEO which provides first page results on the Search Engines. It is a tool that is implanted with a complete digital strategy giving their clients a competitive advantage over the competition. For more information about DeliveryMaxx contact (888) 938-6299 or watch the DeliveryMaxx Introduction Video!