Business is pretty simple. If you provide a good product, and great customer service dealerships will increase sales and have the opportunity to win customers for life. The key is to find out how to have the customer share their great experience with their friends and family.
Two years ago, Southwest KIA located in Dallas, Mesquite, and Rockwall hired DeliveryMaxx to provide a Social Media Marketing and Online Reputation program that would help the North Texas Dealership spread their message to the world. Since that time, the stores have seen an increase in overall sales by 18% with some of the highest CSI Scores in the industry.
DeliveryMaxx has developed and currently has a Patent Pending with the United States Patent Office for one of the most comprehensive digital solution programs available in today’s market. The program combines the exciting time customers take delivery of their new vehicle and their review or testimonial about their experience. With the combination of these two pieces documenting a customer’s dealership visit; DeliveryMaxx is able to market the dealership to the world increasing sales, CSI scores, branding, repeat and referral business, service conquest, and a variety of other advantages.
“The program is very simple to use. Our sales people take a picture of the customer utilizing the DeliveryMaxx app with their smartphone. Our finance managers capture a review or testimonial from our customers which is posted directly to the major review sites by the customers themselves. We provide bullet points of events and specials to DeliveryMaxx and they write customized blogs for our dealerships” states, James Seale, General Manager of Southwest KIA Mesquite.
The results are real and measurable. Dealerships have a strong web presence and are able to communicate with potential customers using social media. “Anybody that says you cannot sell a car using social media does not have a real grasp of how to use social media” says Josh Deaton, CEO & Cofounder of DeliveryMaxx. His business partner and COO, James Schaefer adds, “We customize a program for all of our clients and as long as they are providing good business; they will continue to see improvement with the program we implement on their behalf.”
DeliveryMaxx is a privately held company providing social media marketing, web-based solutions, customer retention, and other advertising services and is based in Rockwall, Texas. DeliveryMaxx is the preferred provider for companies needing to improve web presence, online reputation, customer satisfaction, sales, and innovative strategies that enables them to confidently deploy their mission-critical products and services in today’s competitive environment for market share. Clients of DeliveryMaxx include automotive dealerships, hotels, surgeons, insurance agencies, marketing agencies, educational institutes, non-profits, sports teams, attorneys, employment agencies, and politicians.
For additional information about the company or its products and services, visit www.deliverymaxx.com.