SEARCHING FOR THE RIGHT CAR: HOW TO HELP A SALESPERSON WORK FOR YOU

Most of us approach the process (and boy can it be a process!) of car buying with the same level of enthusiasm we bring to having major surgery. As stressful as this can sometimes be, it can quickly get even crazier if you ever decide to use it as a “quality” learning experience for your kid or any other first time car buyer who hasn’t yet had the pleasure of experiencing the mental and verbal gymnastics that have become so much a part of the car buying process for so many of us.

Folks, since this little exercise is all about getting the salesperson to work for you, here are some things to keep in mind that will make your next car buying expedition less stressful and more focused and effective for all concerned. Let’s face it, you’re there in the first place because you’re looking for a car and any dealership worthy of the name would like to earn your business.

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There’s a very good reason dealership sales people are frequently called “Sales Consultants”; the conscientious ones are product experts that will answer any questions you may have about their product line. Not only that, but if they’ve been trained properly, during your initial meeting they will have some key questions for you (hence “Consultants”); this isn’t because they are nosey by nature – they are trying to gather enough information to be of some help to you in your quest for a new chariot. SO DON’T BE STINGY WITH THE INFO! The following is a sampling of the kind of information that an astute sales person will find useful in helping you pick out the right vehicle for your needs.

1. Are you replacing a vehicle?

2. How will you be using the vehicle (commuting, business, etc.)?

3. If commuting, is fuel efficiency or comfort most important to you?

4. How important is performance?

5. Do you prefer sedans or coupes?

6. Light colors or dark colors?

7. Is resale value important to you when considering a purchase?

8. If applicable, how often do you trade vehicles?

9. Once you’ve picked out a vehicle are you planning to finance it? Does the safety rating of any vehicle you intend to purchase play a part in your decision making process?

10. What features would you like the vehicle you ultimately select to have?

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The decision to tap into the skills and expertise of a trained professional who earns his or her living by how effectively they help to take the stress out of the car buying process and make it even a little bit fun and exciting ought to rank right next to remembering to buckle-up before heading out to work in the morning!

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Notice that I haven’t even mentioned payments yet – why, because until you have picked out a vehicle that will satisfy your needs, pricing really has no need to come up.  Any major purchase must certainly satisfy your needs as you have defined them before you even consider whether or not you can afford them.  If you’ve made a partner of your sales consultant early in the process then there is less likelihood of a mismatch between “needs” and “wants” when it comes time to see what the new vehicle you’ve fallen in love with will cost.

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Best to consider a good sales consultant your very own personal shopper for the time you are visiting the dealer.  Happy hunting!

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DeliveryMaxx was founded on the principles of creating a more efficient method for successfully completing the sale at the point of delivery. We have developed a system that effectively increases the positive experience of buying a new car, accurately tracks the process, and generates increased customer retention. The net result to our dealer network is increased sales, residual profits and a follow-up database that assures “Keeping the Customer for Life”. Our founders have over 60 years of experience in Automotive Sales, Management, Marketing and Customer Support ensuring a complete understanding of the sales process and the knowledge to help you grow your customer base. Understanding how hard it is to win a customer, DeliveryMaxx arms you with the tools necessary to build continuous, strong relationships with your customers and retain them for generations to come. DeliveryMaxx is ready to work with you to enhance your customers overall experience when purchasing from your dealership. When some see the sale as complete DeliveryMaxx adds additional value to your sale! DeliveryMaxx has perfected the delivery system, so your customers will come back to you time after time, increasing your bottom line profits year after year.

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