Customer Retention Program the DeliveryMaxx Way

DeliveryMaxx is turning the Automotive World upside down helping the dealership turn a “one-time customer” into a “life-time customer”.

The typical dealership spends millions in advertisement for that “one-time sale.”  Why not make an investment in the customer, so the customer will invest in the dealership?  What would a dealership give to have every customer shout from the roof tops about how great the sales process was?

How many times have you seen turnover in a dealership with management or sales people?  How many times have you been the new manager or sales person with a new idea and had it shut down because the path to change is blocked?  Why?

Is it fear of getting out of one’s comfort zone?  Is it fear of failing?  Is it fear because of lack of knowledge?  Maybe it is a little of all of the above.

A definition of insanity is doing the same thing over and over again and expecting different results.

DeliveryMaxx enables dealerships to motivate their customers into personal social media billboards advertising their outstanding experience to thousands of friends and family.  DeliveryMaxx is able to capture the memory of the actual delivery and have the image spread viral within seconds.  This process helps with Image & Branding, Increased Sales, Higher CSI Scores, Additional Sales & Referrals, and Greater Revenue for Fixed Operations.  The process is simple and easy to use if you have sales people that can close deals.

The challenge is that the dealership has to believe in their customers and how the dealership’s staff treats them.  Next, they have to provide an avenue for the customer to express their satisfaction to the world.  DeliveryMaxx utilizes modern innovations and traditional techniques to allow the customer to show off their new purchase.  The customer will receive a digital image of the delivery and be able to share it on FaceBook, Google, Yahoo, LinkedIn, Yelp, Twitter, Flickr, Pinterist, digg, foursquare, YouTube, and hundreds of more Social Network Sites.  Even better is the dealership is branded on all of the material the customers receives and shares with all of the millions of potential buyers on the web.  Not only is an image of the customer and their new purchase branded with the dealership; a review or testimonial of their experience is also attached to the World Wide Web.

DeliveryMaxx uses Web 2.0 and Cross Talking Technology to market to THOUSANDS of potential buyers for each vehicle sold at your dealership.  In addition to utilizing innovative marketing, DeliveryMaxx also sends personalized Thank You Cards, Birthday Greetings, Holiday Wishes, and Anniversary Recognitions of when the customer purchased their new vehicle over the next two years emphasizing the digital picture of the delivery.

This is exciting to the customer, sales people, and the dealership.  The circle has been completed.  Finally, customers will let the world know how great your dealership really is saving you money in fruitless advertising and building a truly loyal customer base!

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DeliveryMaxx was founded on the principles of creating a more efficient method for successfully completing the sale at the point of delivery. We have developed a system that effectively increases the positive experience of buying a new car, accurately tracks the process, and generates increased customer retention. The net result to our dealer network is increased sales, residual profits and a follow-up database that assures “Keeping the Customer for Life”. Our founders have over 60 years of experience in Automotive Sales, Management, Marketing and Customer Support ensuring a complete understanding of the sales process and the knowledge to help you grow your customer base. Understanding how hard it is to win a customer, DeliveryMaxx arms you with the tools necessary to build continuous, strong relationships with your customers and retain them for generations to come. DeliveryMaxx is ready to work with you to enhance your customers overall experience when purchasing from your dealership. When some see the sale as complete DeliveryMaxx adds additional value to your sale! DeliveryMaxx has perfected the delivery system, so your customers will come back to you time after time, increasing your bottom line profits year after year.

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